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VMware Support and Subscription Platinum - Technical support - emergency phone consulting - 2 years - 24 hours a day / 7 days a week - 30 min - for VMware ACE Enterprise Kit ( v. 2 ) at Backoffice
VMware Support and Subscription Platinum - Technical support - emergency phone consulting - 2 years - 24 hours a day / 7 days a week - 30 min - for VMware ACE Enterprise Kit ( v. 2 )
ACE2-ENT-P-SSS-2YR-C
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This product is no longer available.
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VMware Platinum Support is designed with mission-critical applications and production environments in mind. VMware's global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.| Product Description | VMware Support and Subscription Platinum - technical support - 2 years - for VMware ACE Enterprise Kit | | Service & Support | Technical support | | Service Included | Emergency phone consulting | | Full Contract Period | 2 years | | Response Time | 30 min | | Service Availability | 24 hours a day / 7 days a week | | Software Title | VMware ACE Enterprise Kit | | Version | 2 |
GENERAL |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 2 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
SOFTWARE |
| Software Title | VMware ACE Enterprise Kit |
| Version | 2 |
DETAILS |
| Service & Support Details | Emergency phone consulting - 2 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 2 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 2 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 2 years - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
Remote monitoring - 2 years
Web support - 2 years - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 2 years
New releases update - 2 years |
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